Client case: Retail organisation

By 3 November 2016Client cases

Many retail organisations feature a high turnover rate of the supplies, continuous pressure on ever decreasing margins and a poor retention of specific groups of employees. Indications of fraud therefore need to be addressed quickly to prevent the damage from increasing to significant amounts because of the time it takes to address these. Complicating factor when detecting fraud is the ‘behaviour’ at the cash register: many exceptions in day to day business look like actual indications of fraud. In order to prevent many ‘false positive’ indications of fraud these exceptions need to be removed, thus saving time and money on investigations which would have led to no result.

To be successful in retail organisations the base architecture of the BusinessForensics suite has been adapted to enable adequate monitoring of the high speed and large volumes of which data is generated. The learning ability of the software enables us to continuously improve the configuration in order to limit the number of ‘false positives’. The flexibility and options to integrate the HQ CASE module enables us to call upon the original sources of relevant evidence and to include this in the electronic fraud files. The final results are a saving on the cost and processing time when doing fraud investigations, decreasing of damages when fraud occurs and an improvement in proving detected fraud. Recent organisational changes en further growth have led to an increase of control.

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